We offer free standard shipping on all orders. If you require expedited shipping, please add that request to the note section and we’ll contact you with costs.
Do you offer any other color/pattern?
Yes. If you like a specific color/pattern for your firearm or accessory, please contact us for details. Keep in mind that special requests may increase cost and lead times.
Why Kydex over Leather?
Kydex is waterproof, scratch-resistant has lots of different colors and patterns to choose from, and is easy to maintain – just soap and warm water.
What is a Mod-Wing?
The mod-wing/claw (or concealment wing), is an optional concealment-enhancing piece of hardware. It leverages against your belt, rotating the grip closer to your body, helping to prevent printing (showing through your shirt). Each mod-wing/claw comes with two different sized claws, allowing you to choose the amount of rotation.
Care and Maintenance
- You can clean your Kydex products with a mild soap and water solution only. DO NOT use any chemicals.
- Inspect your holster, belt clip(s), and hardware for any loose screws or damaged parts. Once you have your attachments and retention set to your speciation’s, we recommend adding Loctite to your hardware.
- Do NOT modify or alter your products in any way.
- Do not leave your holster or Kydex products where it is exposed to extreme heat.
We cannot accept returns on Special Request holsters, as they were made to your specifications.
Lead Time
Products are shipped approximately 1-3 weeks, depending on order volume and material availability. Big Creek Holsters is not responsible for current extended shipping times due to the shipping providers.
Shipments
Big Creek Holsters is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.
We do not currently ship outside of the U.S.
Refunds and Returns
We cannot accept exchanges on any of our items.
We can accept returns on products within 30 days of purchase so long as the item is in new condition and the original packaging.
Warranty
Every Big Creek Holster is backed by a Limited Lifetime Warranty. If your product breaks due to normal use (training, and everyday wear) we will fix it. If you break it negligently (such as leaving your holster in your car on a hot summer day, putting it in the dishwasher, jumping on it, etc.), we don’t cover that.
To submit a warranty claim, please Contact Us with pictures of the broken holster, along with a brief description of what occurred, an order number if you have it, and we’ll be happy to help you out!
The warranty is voided if your product has been modified in any way.